Trust
Troubleshooting
Common issues and how to resolve them.
A connection shows as failed
The provider token likely expired or scopes were revoked upstream. Reconnect from Workspace → Connections; historical data is preserved.
Runway looks wrong
Check that accounting is synced and that no large connection is missing. Canu shows the last successful sync time per source.
An action stays in Prepared
The connection is missing a write scope, or an approval rule requires a human. The action detail names the exact blocker.
MCP client cannot connect
Confirm the bearer key is valid, has read scope, and that your plan includes MCP access.